"If your child says, 'That's not fair,' instead of
jumping in with an explanation you might
ask, 'What do you think would be fair?' Then, wait for the
answer - and ask a follow-up
question. HINT: If you find yourself thinking of your
response while your child is
talking, then you're not really listening."
(Thompson,
M. Talking with Kids)
Retrieved
January 15, 2014 from
http://www.pbs.org/parents/talkingwithkids/strategies_1.html